Welcome, Guest. Please login or register.
January 12, 2025, 06:50:57 pm
Home Help Search Calendar Login Register
News: Brian Fein is now blogging weekly!  Make sure to check the homepage for his latest editorial.
+  The Dolphins Make Me Cry.com - Forums
|-+  TDMMC Forums
| |-+  Off-Topic Board
| | |-+  Stop Asking me if I need help!
« previous next »
Pages: 1 [2] Print
Author Topic: Stop Asking me if I need help!  (Read 5470 times)
fyo
Uber Member
*****
Posts: 7545


4866.5 miles from Dolphin Stadium


« Reply #15 on: April 14, 2008, 11:50:57 am »

And he saved me from spending $900 extra on a tractor I didn't need.

That right there is a MASSIVELY undervalued service. I don't have much first hand experience from the service industry, but from what I've heard from others, managers don't like it when their staff "down-sells" or advises customers to go elsewhere. It's sell, sell, sell. Upsell, upsell, upsell.

When I go to buy something and they suggest a cheaper item that fulfills my needs or suggest a competitor when they don't have the item I need in stock, that makes it MORE likely that I come back. It also makes it MUCH more likely that I'll recommend the place to others, because I know there's a decent chance they won't get screwed and walk out with some crap they didn't need.

I still prefer actually asking for help instead of getting a pushy sales person asking me if I need anything every couple of minutes.
Logged
Brian Fein
Global Moderator
Uber Member
*****
Posts: 28291

WHAAAAA???

chunkyb
« Reply #16 on: April 14, 2008, 12:23:05 pm »

I would actually like it if people knew their products more.  I'm sick of walking into a specialty store, like a camera store, for instance, and having the kid behind the counter not know the answer to my questions.

Me: "Do you have a lens hood for this lens?"
Kid: "uhh, a what?"
Me: "A lens hood, you know it attaches to the front of my lens..."
Kid: "um, oh you mean this" (hands me a lens cap)

Its a specialty store, you need to know something about the products you're selling.  I don't know how many times I walk into home depot to ask about which wall anchors will work best for my application and the kid points to a sign on the wall that tells me absolutely nothing.

If the employee doesn't know their product, who else does?
Logged
Dave Gray
Administrator
Uber Member
*****
Posts: 30840

It's doo-doo, baby!

26384964 davebgray@comcast.net davebgray floridadavegray
WWW Email
« Reply #17 on: April 14, 2008, 12:35:48 pm »

I wouldn't really consider Home Depot a specialty store.  If you go to a big chain like that, you aren't going to get the personal service and knowledge that comes from a small business.

Find a local hardware store.  I bet you'll get what you're looking for.

It's hard for me to speak on hardware, since I don't spend a ton of time fixing things, but for video games and stuff, Gamestop doesn't know WTF they're talking about.  Seriously.  They're bad.  If a single owner worked in a video game store, though, I bet he/she would know the product well.
Logged

I drink your milkshake!
fyo
Uber Member
*****
Posts: 7545


4866.5 miles from Dolphin Stadium


« Reply #18 on: April 14, 2008, 02:28:14 pm »

I once walked into a flower shop and asked for a dozen roses and the girl behind the counter (only one there) responded: "how many?"

She seriously didn't know how many a dozen were.
Logged
Pages: 1 [2] Print 
« previous next »
Jump to:  

The Dolphins Make Me Cry - Copyright© 2008 - Designed and Marketed by Dave Gray


Powered by SMF 1.1.21 | SMF © 2015, Simple Machines